Step 1: Your Return Arrives at Our Facility

When your domestic return arrives at our facility, our team will identify your account using your SE# shown on the shipping label.

The return will then be assigned to your account and you will still receive an email notification.

Step 2: No Import Request Needed

Since this is a domestic return, you do not need to request the shipment for import.

Once the return is received and assigned to your account, we will automatically send it to your preferred pickup location.

Step 3: Shipment Arrives at Your Pickup Location

Once your return arrives at your selected branch, you will receive an email notification.

Step 4: Pick Up Your Return

To claim your return, you must bring the Order Sheet with Barcode that was emailed to you.

You can:

• Print the barcode
• Show the digital copy on your phone

Our branch associate must scan the barcode to complete the pickup.

⚠️ Important:
If you do not provide the barcode, the return cannot be released to you.

The shipment will remain active in the system and may begin accumulating storage fees.

To avoid delays or additional charges, please make sure you have the barcode ready when picking up your return.