Manage returns, configure the returns portal, and file or track Stallion Protection claims.
Set up a public-facing returns portal for customers to look up orders, select return items, and print return labels.
How domestic (Canadian) returns work on Stallion — where the package goes, how to claim it for pickup at your destination branch, free storage windows, and return fees.
Quick walkthrough for filing a Stallion Protection claim from the shipment sidebar — what you need, how to submit, and what happens next.
File a claim for a lost or damaged package in minutes — with step-by-step guidance on what to include and how to track your claim to resolution.
What to do if a shipment is lost or arrives damaged — including the investigation window, evidence needed, and how to file a claim.
Receive, inspect, and process returned packages from one dashboard — plus set up a branded self-serve returns portal for your customers.
A clear breakdown of what Stallion Express charges for domestic and US returns — including how domestic fees are calculated and the flat US return fee.
Serve your customer returns portal from your own domain, like returns.mystore.com, with SSL handled automatically.
Affordable shipping insurance built into the platform — protect your packages against loss and damage for less than the cost of a coffee.
The full terms for Stallion Protection coverage — pricing tiers, the coverage cap, eligibility, claim windows, and the documentation required to file a claim.
How to request a return from Stallion's US facility back to Canada — including CRA importer number, CARM registration, and the full process from arrival to delivery.
