Overview
Every shipment moves through a series of statuses from the moment the label is created to the moment the package is delivered. This article explains what each status means and what to expect next.
Shipment Statuses Explained
Reference for every shipment status — Ready, Received, Processing, In Transit, Complete, Exception, and more — and what each one tells you.
Status reference
| Status | What it means |
|---|---|
| Ready | The label has been purchased and is ready to be dropped off or scanned at a Stallion location. |
| Pending | Third-party labels or untracked shipments enter Pending when created. They must be added to a batch and the batch must be closed before they move to Ready. |
| Received | The package has been scanned at a Stallion facility or at a Drop & Go location. |
| Processing | Received and scheduled to be shipped within 1 business day. |
| In Transit | The shipment is on its way to the carrier or already with the carrier. |
| Tendered to Carrier | Marks the hand-off date to the carrier. Carriers typically scan on the same day, but weekend hand-offs may scan the next business day. |
| Complete | The shipment has been delivered. |
| Exception | An unusual event occurred — for example, a delay or an undelivered package due to an incorrect address. Track the parcel for the latest update; it may still be delivered. |
| Void Requested | A cancellation has been requested for the label. |
| Voided | The label has been cancelled and a refund has been issued. |
| Postage Expired | An unused or unscanned label that expired after 21 days. |
| Incomplete | An unpaid label with missing or incorrect details. |
| Error | Missing or incomplete information is preventing the label from being processed. |
How to filter by status
Use the status filter at the top of the Shipments page to narrow the view to a specific status. Statuses can also be referenced in Shipping Rules & Automation to trigger automated actions.
Common follow-up situations
| Situation | What to do |
|---|---|
| Shipment stuck in Pending | Make sure it's added to an open batch and the batch is closed. |
| Shipment in Exception | Click the tracking number on the shipment detail page to see the carrier's latest update. |
| Shipment in Error or Incomplete | Open the shipment, fix the highlighted fields, and re-purchase. |
| Shipment in Postage Expired | The label can no longer be used. Create a new shipment and a new label. |
Was this article helpful?