What this article covers
Pickups let a driver collect packages at your address. Use them for high volume, heavy or pallet freight, or to avoid repeated drop-off trips.
Scheduling Pickups
Schedule carrier pickups so a driver comes to you — learn when pickups make sense, how to book them, and how to track their progress.
Step 1: Review scheduled pickups
- Open Pickups in the sidebar.
- Scan the table for date, carrier, cost, and confirmation details.
| Column | What it shows |
|---|---|
| ID | Pickup request ID |
| Pickup Address | Street address |
| Rate | Pickup price |
| Carrier | e.g. UPS or Stallion |
| Confirmation Number | Carrier confirmation |
| # Items | Pieces in the pickup |
| Tracking | Link when available (e.g. UPS) |
| Pickup Date | Scheduled date |
| Created At | When you booked |
Step 2: Book a new pickup
Click New Pickup and choose one of the two paths below.
UPS Pickup (self-serve)
The UPS pickup flow is entirely self-serve — enter your details, review the rate, and purchase the pickup without any phone calls or emails.
Contact & Address
| Field | Required | Notes |
|---|---|---|
| Name | Yes | Contact name for the driver |
| Address Line 1 | Yes | Pickup street address |
| Address Line 2 | No | Suite, unit, etc. |
| City | Yes | |
| Province/State | Yes | |
| Postal Code | Yes | |
| Country | Yes | |
| Phone | Yes | Driver contact number |
| Use Home Address | — | Toggle to auto-fill your saved address from your account profile |
Package Details
| Field | Required | Notes |
|---|---|---|
| Description | Yes | A brief description of the package contents (required for each package) |
| Number of Packages | Yes | How many boxes in this pickup |
| Weight (per package) | Yes | In lbs or kg |
| Length / Width / Height | Yes | Package dimensions |
| Pickup Date | Yes | Business days only; date restrictions apply based on your location and time of day |
| Pickup Time Window | Yes | Select your preferred 4-hour window: 9:00 AM-1:00 PM, 10:00 AM-2:00 PM, 11:00 AM-3:00 PM, 12:00 PM-4:00 PM, or 1:00 PM-5:00 PM |
| Special Instructions | No | Notes for the driver (e.g., "Ring doorbell," "Use loading dock") |
Fill in all required fields and click Get Rates in the sidebar to proceed.
Review & Purchase
The system calculates the UPS pickup rate based on your location, package count, dimensions, and weight. A rate breakdown appears in the sidebar showing the total cost before you commit.
Review the details carefully:
- Pickup address and contact information
- Package count, weight, and dimensions
- Pickup date and time window
- Total pickup cost
If everything looks correct, click Purchase in the sidebar to confirm and pay.
Confirmation
After purchase, a confirmation screen appears with:
- Your UPS confirmation number — save this for your records
- A summary of the pickup details (address, date, time window, package count)
- Options to download or print the pickup receipt
The pickup also appears in your Pickups table on the main Pickups page.
Good to know: If the pickup date selector shows certain dates greyed out, it means UPS is unavailable for your location on those days. Try selecting a different date, or contact Stallion support for alternatives.
Stallion Direct Pickup
Selecting this option opens an email to [email protected] with the subject Stallion Direct Pickup. Describe your location, preferred date, piece count, and any special needs. The Stallion team coordinates the pickup with you directly.
This path is better for custom pickup windows or multi-site coordination.
Good to know: UPS pickups are self-serve end to end. Stallion Direct is better for custom windows or multi-site coordination. To change or cancel UPS pickups, use the carrier tools or contact Stallion support.
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