Managing Returns

Receive, inspect, and process returned packages from one dashboard — plus set up a branded self-serve returns portal for your customers.

What this article covers

Use Returns to track inbound returns, take action on each line, handle invoices and portal settings, and accept required agreements.

Step 1: Work your returns list

Open Returns in the sidebar.
Scan the table for new items and anything that needs a decision.
Use search and filters (Status, Date range, Store). On small screens, open filters from the filter icon.
Click a row to open details.

Table columns

Column	What it shows
Name	Return item name
Description	Contents summary
Service	Current step; may show Request or Dispose when action is needed
Status	Processing state
Order #	Source order
Type	Domestic, US, or International
Created At	When the return was created

Status values

Status	Meaning
Action Required	You must choose next steps
Awaiting Review	Under review
In-Transit	Package en route
Ready for Pickup	Ready for you to collect
Complete	Closed
Hold	Waiting on information or a follow-up

Good to know: Filter Action Required to clear your queue faster.

Actions on a return (detail view)

Action	Use it when
View Details	Inspect what came back and order context
Edit Details	Fix notes or metadata
Upload Documents	Add photos or receipts
Request Photos	Ask the warehouse for images before you decide
Dispose	Item cannot be resold or reshipped
Create Return Label	Issue a label to customer or supplier

Bulk and manual tools

Import Details — upload a file to update many returns at once.
Create Label — create a manual return label without an existing return record. This is useful for proactive return management — for example, sending a return label to a customer before they ship the item back.

Good to know: Use Create Label to issue a return label to a customer without an existing return record in the system — useful for proactive return management.

Invoices tab

Open Invoices for return-related bills. Download PDFs from each row for accounting.

Portal tab

See which connected stores have the customer-facing returns portal enabled. Click a store to adjust branding, policies, and contact info. Full setup is in Customer Returns Portal.

Agreements

Before processing returns, accept:

Returns Agreement — Stallion returns terms, processing, and billing.
CARM Agreement — required for CBSA-related processing of goods re-entering Canada.

You may be prompted to accept these agreements before your first return processes. Both are accessible from the Returns page header buttons on desktop.

Was this article helpful?