Filing a Claim — Step by Step

Quick walkthrough for filing a Stallion Protection claim from the shipment sidebar — what you need, how to submit, and what happens next.

What this article covers

This is a fast walkthrough for filing a Stallion Protection claim from the shipment sidebar. If you need the full reference — including claim statuses, detailed field descriptions, and how to manage claims after submission — see Filing & Managing Claims.

Before you start

Run through this checklist before opening the claim form:

Protection was enabled — Confirm that the shipment had Stallion Protection enabled at the time of purchase
Photos ready (for damage claims) — Have clear photos of the damaged item and the packaging it arrived in
Proof of item value — Have an invoice or receipt ready to upload (PDF or image, max 5 MB)
Know your claim type — Determine whether the claim is for a lost package or a damaged package

Step 1: Find the shipment and open the sidebar

Go to Shipments and locate the affected shipment using search or filters. Click on the shipment row to open the shipment detail sidebar on the right side of the screen.

Step 2: Start the claim from the sidebar

In the shipment sidebar, look for the File a Claim action. Click it to open the claim form. Because you are starting from the shipment sidebar, the form is pre-filled with the shipment's details automatically.

Step 3: Complete the claim form

Fill in the following fields:

Field	Required	Notes
Claim Type	Yes	Select Damaged or Lost
Invoice / Proof of Value	Yes	Upload a PDF or image showing the item's value (max 5 MB)
Photos of Damage	Damaged only	Upload clear photos of the damaged item and packaging
Proof of Refund or Replacement	Damaged only	Evidence that you refunded or replaced the item for the customer
Package Contents Description	Yes	Describe what was in the package
Claim Amount	Yes	Enter the amount you are claiming
Currency	Yes	Select the currency for the claim amount
Additional Notes	No	Add any extra context that supports your claim

Step 4: Review and submit

Review the acknowledgement statements at the bottom of the form, then click Submit Claim. A confirmation screen displays your claim summary — save it for your records.

What happens next

Your submitted claim appears under Stallion Protection → My Claims. Claims move through these statuses:

Pending — Claim received and queued for review
In Review — The team is evaluating your claim and documentation
Approved or Rejected — A decision has been made
Completed — Approved amounts are credited to your Stallion wallet

Good to know: Filing from the shipment sidebar pre-fills the shipment details automatically, saving time and reducing errors. You can also file from Stallion Protection → File a Claim if you prefer.

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